Shared Queues

§13

Support, Billing, Sales, and General queues with clear workflow states and conflict prevention.

Planned for this screen

Queues: Support, Billing, Sales, General.
Statuses: New, In Progress, Waiting on Customer, Waiting Internally, Ready for Approval, Resolved.
Per-thread: assignee, internal notes, SLA/due date, priority.
Conflict prevention presence — 'Alex is drafting a reply'.